Getting Started with Prescription Care
Begin by selecting the prescription care that best fits your needs. You’ll complete a secure health questionnaire intake to help us understand your symptoms and health history.
Clinical Review
A licensed medical provider reviews your information to determine what treatment is appropriate, or if another treatment is recommended. If additional clarification is needed, you will be contacted via secure messaging or phone.
Prescription Fulfillment
Once prescribed, a compounded prescription will be prepared and shipped directly to you within 2–3 business days.
Our treatments use a specialized base, BiomeNourish™, developed with patentedBio-Match® technology to better align with the vaginal environment. This helps support beneficial bacteria while delivering treatment, improving comfort and promoting a healthier microbiome over time.
Unlike many standard prescription treatments that may use generic petroleum-based creams which can disrupt the natural pH and may irritate sensitive tissue, leading to discomfort or reduced tolerability, our formulations are designed specifically for vaginal and vulvar tissue.
A vaginal microbiota test can be helpful if you experience recurring or persistent symptoms, or if you want a deeper understanding of what’s causing imbalance. While treatment can often be started based on your symptoms alone, testing provides a more precise picture and allows for a more personalized approach. Our vaginal microbiota panel uses a targeted quantitative PCR method to detect and measure 56-key microbes known to impact vaginal health. Unlike broader sequencing methods, this approach shows not only which microbes are present, but also their exact levels—an important factor in understanding imbalance and guiding more effective treatment.
Every vaginal microbiome test includes a comprehensive report and a custom plan of clear next steps, but prescription treatments are not included in the price of the test.
In certain states, state regulations require a live video consultation before care can be provided. If you reside in one of these states, you’ll be prompted to complete a video visit after checkout, identity verification, and submission of your medical intake form. Your provider will only be able to prescribe treatment once this required visit has been completed.
Our physicians are fully licensed to practice in the states we serve and meet all applicable telehealth regulations. You can view a complete list of provider names, credentials, and states of licensure on our providers page, and explore where our services are currently available on our states page. We are committed to transparency and compliance, ensuring that all care is delivered by qualified professionals in accordance with state-specific requirements.
A licensed medical provider typically reviews your information and responds within 24 hours. Weekend response times may extend up to 24 hours.
After checkout, you’ll complete an intake questionnaire with questions about your symptoms and health history. This information helps our licensed providers evaluate your needs and determine whether treatment is safe and appropriate. The questionnaire is required before any prescription can be issued and can be accessed securely through your patient dashboard.
Yes, you can use an HSA or FSA card to pay for your order. You may also be able to submit your purchase for reimbursement, depending on your plan. If you need documentation, our support team can provide what’s available for your order.
We do not accept insurance for the at-home health test or prescriptions.
Prescriptions delivered to your home are shipped in plain, discreet packaging from our pharmacy partners.
All sales through Good Clean Clinical and Prescriptive Care are final. We do not offer refunds, exchanges or returns for online consultations, prescriptions, or at-home test kits.
In the event you are dissatisfied with the product or delivery, you can submit a claim by emailing support@goodcleanclinicalcare.com with the following information:
Disposing of Unused Medications:
For medications you no longer need, follow FDA guidelines for safe disposal: FDA Safe Disposal of Medicines.
To log in, click the Account button at the top of our website and enter the email address and password you used when signing up.If you’ve forgotten your password, follow the instructions below to reset it.
Use Message Doctor from your Prescriptions page in your patient dashboard.
Contact our Support Team at support@goodcleanclinicalcare.com.
If you’re experiencing severe symptoms or require immediate medical attention, please contact your doctor or seek emergency medical care right away.